❓ Help Centre
All your questions answered at ac365
From deposits to VIP benefits — find clear and straightforward answers to the most frequently asked questions about ac365 all in one place on this page.
Frequently Asked Questions
Whether you are new to ac365 or an experienced player — this page covers in detail the questions that come to mind about depositing money, using the site on mobile, joining the VIP program, and completing identity verification. If you have any further questions, you can reach us via our 24/7 live chat or email.
Deposits
After logging in to ac365, go to the Cashier or Deposit section and select bKash. Enter your bKash number, type the amount, and confirm. The minimum deposit amount is ৳200. The transaction is usually credited to your account within a few minutes. If you have any issues, let us know via live chat.
ac365 does not deduct any deposit fee on its end. However, some service charges may apply according to Nagad's own transaction policy — please check your mobile banking app for details. The full deposit amount is credited to your gaming wallet.
ac365 currently supports five payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount is ৳200 for all methods.
Yes, the process is essentially the same. Go to the Cashier and select your preferred method — Rocket or Upay. Enter the number and amount, then confirm to complete the transaction. The minimum deposit is ৳200 and the minimum withdrawal amount is ৳1,000.
Deposits via mobile banking methods (bKash, Nagad, Rocket, Upay) are usually instant or credited within a few minutes. Bank transfers may take a bit longer depending on the bank's processing time. Withdrawals generally take 10 to 45 minutes.
Mobile Usage
Yes, ac365 is fully mobile-friendly. The site runs smoothly on any updated browser such as Chrome, Firefox, or Samsung Internet. There is no need to download a separate app — just type ac365.mom and start playing directly.
Open ac365.mom in Chrome, tap the three-dot menu at the top right, and select "Add to Home Screen". On iPhone, you will find the same option via the Share icon in Safari. Once done, you can open ac365 directly from your home screen just like an app.
If the connection is lost, the game continues on the server side — your bet is not cancelled. Once you reconnect, you will see the current state of the game. However, if the connection drops repeatedly during live casino or fishing games, please let us know via live chat and our team will assist you promptly.
ac365 is supported on both Android and iOS smartphones and tablets. The site can also be used on desktop or laptop with any modern browser. If live games do not run properly on older or very low-end devices, try updating your browser.
Yes, if the browser cache is outdated, pages may load slowly. In Chrome, go to Settings → Privacy → Clear Browsing Data to delete the cache, then refresh the page. If the issue persists, check your internet connection or contact us via live chat.
VIP Program
Every week, a portion of your total bets is returned to you as cashback. You receive this cashback even on losses — it is credited directly to your account and can be used for your next bet or withdrawn. The cashback percentage differs for each tier.
Playing regularly and staying active leads to tier upgrades. As your gaming activity increases, ac365 automatically reviews your tier. From Bronze to Silver, then to Gold — each step brings more cashback and additional benefits. Contact live chat for detailed terms.
ac365 has three VIP tiers in total:
Bronze — up to 0.3% weekly cashback
Silver — up to 0.7% weekly cashback
Gold — up to 1.0% weekly cashback
Benefits increase as you advance through each tier.
Bronze — up to 0.3% weekly cashback
Silver — up to 0.7% weekly cashback
Gold — up to 1.0% weekly cashback
Benefits increase as you advance through each tier.
In addition to weekly cashback, VIP members receive priority customer service, special promotional offers, and early access to exclusive events. Moving to higher tiers opens up opportunities for exclusive bonuses and special rewards. Contact the support team to find out the latest list of VIP benefits.
Weekly cashback is calculated at the end of the week and credited to your account at the next scheduled time. For the specific day and schedule of cashback payments, ask ac365's live chat support for accurate information.
Identity Verification (KYC)
Identity verification, or KYC, ensures the security of your account. It prevents unauthorised access and fraudulent activity, and confirms that the account is being operated by its genuine owner. This process keeps both your funds and personal information protected.
KYC verification is usually requested before the first withdrawal or once a certain transaction amount is exceeded. In some cases, verification may be requested shortly after account registration. Completing verification promptly ensures that the withdrawal process is not delayed.
If the documents you submitted are rejected, contact us immediately via live chat or email at [email protected]. Common reasons include blurry images or expired documents. Resubmitting clear and complete documents usually resolves the issue quickly.
Yes, ac365 uses SSL encryption to keep all your information secure. Documents submitted for KYC are used solely for identity verification purposes and are not sold or shared with third parties. See our privacy policy for more details.
Generally, a clear photo of your National ID (NID), passport, or driving licence is required. A utility bill or bank statement may be requested for address verification. Ask via live chat for specifics on which documents are needed.
Have more questions?
If you could not find the answer here, our support team is always ready. Contact us at any time via live chat or email — assistance is available in both Bengali and English.
24/7 Live Chat
Click the live chat button on the site for instant help
Email Support
[email protected]
Language
Support is available in Bengali and English