ac365's commitment to responsible gaming
Playing within the limits of fun and entertainment is the best gaming experience — ac365 is always ready to show you that path.
Why is responsible gaming important?
Online betting and casino games can be a wonderful source of entertainment — when enjoyed in moderation and with awareness. At ac365, we believe that every player's mental wellbeing and family life come first. That is why we have created an environment where you can set your own limits.
Gambling or betting is never a reliable way to earn money — it should be treated purely as entertainment. When gaming becomes a source of stress or anxiety instead of enjoyment, that is the moment to take action. ac365 is always ready to stand by you and provide the necessary tools and support.
Only those aged 21 or above may create an account and play games on our platform. This age verification policy is a non-negotiable rule for us.
Our protection tools
Self-Exclusion
Take a short or long-term break from the platform. Self-exclusion can be activated at any time through the support team.
Setting Deposit Limits
Set a daily, weekly, or monthly deposit limit. Once this limit is set it takes effect immediately and is not easy to increase.
Time-Out Option
Temporarily suspend your account for a set period — from 24 hours up to several weeks. Take a clear-headed break and come back.
View Spending History
You can easily view your transaction and betting history from the account dashboard — stay aware of your own spending.
Awareness Messages
During long sessions we automatically display reminder messages so you remember to take a break.
24/7 Support
For any issues, contact us via live chat or email. Speak in Bangla — we are always here for you.
21+ Age Restriction
⚠️ For those aged 21 and above only
To join ac365 and play games, you must be at least 21 years of age. Age is verified at the time of account registration. If a minor attempts to use a guardian's device or account, please keep that account secure and do not share the password with anyone.
To protect minors, parents can use various parental control software that blocks specific websites. In addition, keep your device login secure and it is best not to save passwords in the browser.
Your control in your own hands
Full Self-Exclusion
If you feel that gaming is having a negative impact on your life, choose the full self-exclusion option. In this state, your account will be closed for a set period or permanently, and no promotional emails will be sent. Simply contact the ac365 support team and the process will begin.
Loss Limit & Deposit Limit
If you lose or deposit more than a set amount, your session will automatically end — you can set this limit yourself. Please note that the minimum deposit at ac365 is ৳200 and the minimum withdrawal is ৳1,000. Increasing the limit requires a specific waiting period — that is our policy.
Cooling-Off Period
After a sudden big loss or mental stress, taking a rest is important. During a cooling-off period, you can temporarily deactivate your account for anywhere from 24 hours to 30 days. No bets or deposits are possible during this time.
Session Time Limit
Playing for too long at a stretch can reduce your ability to make sound decisions. Setting a session time limit will automatically trigger a warning message after the set time and log out your account if needed.
Warning signs of problematic gaming
If any of the following signs appear in you, take a break and seek help.
- Repeatedly playing to recover lost money and being unable to stop.
- Feeling that you are spending beyond your budget but being unable to stop yourself.
- Neglecting responsibilities to family, friends, or work in favour of gaming.
- Hiding your gaming from family or close ones.
- Making decisions such as borrowing money or breaking savings in order to play.
- Feeling anxiety, irritability, or restlessness when unable to play.
- Turning to gaming to escape stress, loneliness, or sadness.
These signs are not a sign of weakness — they are a signal that help is needed. ac365 is always ready to support you.
How to get help?
The ac365 support team is by your side
Come to our live chat at any time, in any situation. Speak in Bangla — our team members understand your concerns and will point you in the right direction.
Write to us for self-exclusion, deposit limits, or time-out: [email protected]
Our support team can assist in both Bangla and English, so you can communicate comfortably.
Your communication is completely confidential and protected with SSL encryption. Your information is never shared with third parties.
Simple tips for responsible gaming
Keep the following advice in mind to build a healthy gaming habit at ac365:
- Set a budget in advance: Before you start playing, decide how much money you will spend and stay within that limit.
- Set a time limit: Instead of playing for too long at a stretch, take breaks in between — go for a walk, drink some water, step outside for a bit.
- See it as entertainment: Never think of betting as a source of income. It is entertainment — just like watching a film or going to a cricket match.
- Avoid emotional decisions: Stay away from gaming when you are angry, sad, or under stress. Come back with a clear head.
- Stay alert to addiction: Avoid playing under the influence of alcohol or any other substance — keep your judgement clear.
- Withdraw your winnings: Instead of putting winnings back into bets, withdraw them. A minimum withdrawal of ৳1,000 is possible at ac365 and is usually processed within 10–45 minutes.
Stay safe, play with joy
Use ac365's tools, stay within your limits, and enjoy gaming. Visit our FAQ page to learn more.