ac365's Privacy Policy

This Privacy Policy ("Policy") applies to your personal information collected through the ac365 platform. By using this site you agree to the terms of this Policy. We treat your privacy as our highest priority and are fully committed to keeping your information secure.

Please read this Policy carefully. If you have any questions, you are welcome to contact our support team.

ac365 collects various types of information in order to provide and improve its services. This information comes from two main sources — information you provide directly and technical information collected automatically.

1.1 Information You Provide

• Name, date of birth, and national identity details
• Email address and contact details
• Information provided when creating an account (username, etc.)
• Financial transaction information — deposit and withdrawal details (bKash, Nagad, Rocket, Upay, and bank transfer)
• Documents submitted for identity verification (KYC)
• Information exchanged when contacting the support team

1.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Browsing patterns on the site and pages visited
• Login and logout times and session-related information
• Information obtained through cookies and similar technologies

ac365 uses the information collected for the following purposes:

• To create, manage, and verify accounts
• To process deposits, withdrawals, and other financial transactions
• To provide customer service and 24/7 support
• To detect and prevent fraudulent activity
• To maintain the security and integrity of the platform
• To meet legal obligations and regulatory requirements
• To improve service quality and enhance user experience
• To enforce responsible gaming policies and ensure the age restriction (21+)
• To send relevant promotional information where applicable (only with your consent)

ac365 follows industry-standard technologies and practices to keep your information secure. Our security framework operates at the following levels:

3.1 Technical Security

• All data transmissions secured through SSL (Secure Sockets Layer) encryption
• Sensitive information stored using modern encryption protocols
• Firewalls and intrusion detection systems active
• Regular security audits and vulnerability testing conducted

3.2 Access Control

• Only authorized personnel can view information on a need-to-know basis
• All staff receive regular privacy and data protection training
• User passwords are stored in encrypted form — ac365 can never view your password directly

3.3 Data Retention Period

Your information is retained for as long as your account is active and as needed to provide services. Even after account closure, certain information may be kept for a defined period for legal obligations, dispute resolution, or security-related reasons.

ac365 does not generally share your personal information with outside parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information is shared with trusted partners for specific functions such as payment processing (bKash, Nagad, Rocket, Upay, and authorized banks), technology services, and identity verification. These partners are bound by strict confidentiality agreements and may use the information only for the specified purpose.

4.2 Legal Requirements

Information may be disclosed under court orders, lawful requests from government or regulatory authorities, or applicable law. Such disclosure is always limited to what is legally required.

4.3 Fraud Prevention

Relevant information may be provided to appropriate authorities or security agencies to prevent fraud, money laundering, or other illegal activity.

ac365 uses cookies and similar technologies to ensure the functionality of the site and to improve your experience.

5.1 Types of Cookies

• Essential Cookies: Strictly necessary to keep the site running correctly; maintain login sessions and security
• Functionality Cookies: Remember your preferences and settings; ensure a personalized experience
• Analytics Cookies: Analyze site usage patterns to help improve services; do not record any personally identifiable information

5.2 Cookie Control

You can control or disable cookies through your browser settings. Please note — disabling essential cookies may affect some key functionality of the site.

As a user of ac365, you have the following rights regarding your personal information:

6.1 Right to Access

You may request to view the personal information linked to your account and receive a copy.

6.2 Right to Correction

If there is any inaccuracy or incompleteness in your information, you may contact us to have it corrected.

6.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, this right may be limited in relation to legal obligations, financial transaction records, or security-related information.

6.4 Right to Object to Processing

You may object to your information being processed for marketing or other specific purposes.

6.5 Right to Data Portability

You may request your information in a structured, commonly used, and machine-readable format.

ac365 is a platform exclusively for those aged 21 and above. We do not knowingly collect any information from minors.

Compliance with the age verification process during account registration is mandatory. If it comes to our attention that a user is under 21, that account will be closed immediately and the related information will be deleted.

If a parent or government authority believes that a minor's information has been collected, please contact us immediately — we will take prompt action.

ac365's servers and technology infrastructure may be located in various countries. When your information is transferred outside Bangladesh, we ensure that adequate data protection measures are in place in that country or region.

Data sharing agreements with international partners always include adequate protection clauses. The privacy and security of your information is maintained to the same high standard everywhere.

Financial transaction information is particularly sensitive to us. Transactions on ac365 are carried out via bKash, Nagad, Rocket, Upay, and bank transfer — SSL encryption is active on every transaction.

Sensitive payment information (such as PIN numbers or personal codes) is not stored on ac365's servers. This information is processed directly within the secure systems of the respective payment provider.

• Minimum deposit amount: ৳200
• Minimum withdrawal amount: ৳1,000
• A record of every transaction is securely stored and verifiable when required

This Privacy Policy may be updated from time to time to remain consistent with changes in applicable law, technology, or our services.

If any significant changes are made, we will notify you by email or through a notice on the site. Continued use of the site after changes have been made will be taken as your agreement to the updated policy.

The date of the most recent change will always be noted at the top of this page. We recommend reviewing this policy regularly.

The ac365 platform may contain content from third-party game providers (such as PG Soft, Pragmatic Play, JILI, Spribe). These parties have their own privacy policies which may differ from ours.

ac365 is not responsible for the privacy practices of these third parties. We recommend reading their own policies before using their services.